Shipping

 

PLEASE READ

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All orders are dispatched from the United Kingdom. International shipping is available.


▪︎ Orders will usually be dispatched within 4 working days, weekends not included. (This does not include any "Pre-Order" items which will state their individual shipping release times in their description).

Shipping times will of course vary depending on the country that it is going to International orders usually take between 5 days and 3 weeks once shipped. If you need your items within a very short time frame please get in touch first to see if this is possible. If you need them by a specific date please purchase in advance to allow time.

We are a steady paced, small independent business and do not adhere to a rushed, fast paced business model. All items will be shipped in a timely manner, but please remember that I am just one person. 

 

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DOMESTIC SHIPPING

– Within the United Kingdom

UK orders are sent with Evri or Royal Mail Tracking will be provided when dispatched.

Any issues that may possibly (but unlikely) occur with the delivery of your package will be dealt with and resolved by us. If you have any concerns about your delivery, please first check your tracking information provided and if you need further assistance please get in touch here or via email, with your order number (or full name on order) and we will do our best to resolve any issues you may have (including replacing any lost or damaged parcels if necessary).

 

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INTERNATIONAL SHIPPING

Note: There is nothing I can do about International shipping prices. I have done everything I can to reduce them as much as possible, unfortunately International shipping costs just suck! I'd rather they were less and am constantly keeping up with any changes to keep them from rising. (I also don't add the cost of packaging to the shipping charge).

 

IMPORTANT - International customers please read carefully!

BY PLACING AN ORDER FOR INTERNATIONAL DELIVERY YOU ARE AGREEING THAT YOU FULLY ACCEPT THESE TERMS AND CONDITIONS.

▪︎ All orders are shipped from the UK. 

▪︎ Deck orders are shipped with Evri or Royal Mail (the most affordable option for your region will be used)
- Full Tracking will be provided when order has been dispatched.

▪︎ If purchasing a pendant only, your order will be shipped with Royal Mail Standard International Shipping - No tracking (in order to keep the cost down, if you would rather add tracking to your pendant delivery please get in touch and we can arrange this for you at an extra charge prior to ordering).

NOTE: If minor issues arise between you and your postal provider, for example you are out and miss the delivery attempt, this is your responsibility to resolve. Each country has it's own rules about missed parcel collection and redelivery, if unsure please follow the instructions left by your mail provider.

You, the customer are responsible for any duties/taxes/import fees that you may incur in your country. Unfortunately we have no control over these whatsoever. (However these rarely apply on deck orders as they usually fall below the price of anything affected by import duty in most countries)

Note: International orders are non refundable [Unless there is a fault or damage or mistake made by us of course] – So please make sure you have read the product descriptions carefully. In any situation where goods have arrived faulty or damaged in any way at all we will of course take responsibility and rectify this and a replacement will be arranged and sent out to you. If this happens please kindly contact us immediately on receipt of your order so that we can come to a happy resolution as quickly and as efficiently as possible.

Again: BY PLACING AN ORDER FOR INTERNATIONAL DELIVERY YOU ARE AGREEING THAT YOU FULLY ACCEPT THESE TERM AND CONDITIONS.

 

EXCEPTIONS:

 

Germany

Unfortunately I can no longer ship to Germany due to the introduction of the VerpackG environmental law, which now requires a payment fee in order to apply for registration to be allowed to ship goods into the country, even for very small businesses. (I'm really sorry, if you're desperate for an item get in touch and I'll see if there's any solution ).

Mexico

We can and do ship to Mexico but there is unfortunately not an option available to us to including tracking on these orders. Items shipped to Mexico will be sent using "International Signed". 

 

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GENERAL SHIPPING NOTICE

If your country is not appearing in the shipping options then it may be that we are unfortunately unable to offer shipping to that country at this time. However if it is not listed in the above shipping exceptions do please get in touch using the contact form, and I can check if this has now become a possibility as it may well just need adding back into to the shipping options. I will do my best to help.

 

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ECO FRIENDLY PACKAGING 

Orders are shipped in eco friendly, plastic free packaging.

The packing filler is wood wool void, which is an environmental friendly packaging solution made of dried kiln wood shavings. It is recyclable, biodegradable, plastic free and made carbon neutrally without the use of chemicals. (It is also safe to be re used as small animal bedding).

The packaging tape is biodegradable and  100% plastic free, made from sustainable sourced materials by a carbon neutral company.

The cardboard shipping box is compostable (leaving no toxicity) and 100% recyclable.